How do i process through the Check Out Process?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
How do I check the status of my order?
You can track your order status on our "Track Order" page.
My order status says "unfulfilled" what does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.paypal.com
How long does delivery take?
After your payment is verified, it takes up to 24 hours to process and ship your order. Please allow 10 ~ 15 Working Days for your order to arrive. We know it takes some patience, but it is worth it we work with different factories across world, this is the reason for sometimes long shipments.
If your order hasn't arrived within estimated time frame, make sure to track your order if possible (see above). Deliveries can some time be delayed due to customs and during holiday season. Please contact us firstname.lastname@example.org and we will do our best to assist with any concerns.
Why I received only some of the items in my order and not all of them?
The Fogglight.com is pleased to partner with factories all over the world in bringing the amazing products that illuminate and inspire you.
For this reason, sometimes the products in your order are being shipped separately from different locations.
Don’t panic if you don’t receive all of your items at once…they will get to you!
Do you deliver products internationally?
Yes, we offer FREE WORLDWIDE SHIPPING most of the items unless otherwise specify. Hey, your order is 100% insured for protection!
I've put a wrong shipping address and/or pick a wrong size/variant! Can I change it?
No worries! email us as soon as possible, we will be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
What if I need to return something?
No worries! any product can be returned or exchange for a full refund or store credit within 30 days of delivery. If the item purchase is not as described or defective, we will send another unit or refund to you. Please contact us at 'email@example.com' for refund or replacement, we will notify you through given contact.
Receive a damaged item?
Receive a damaged item? Please reach out to our Customer Support team at firstname.lastname@example.org and we will help resolve the issue. See more warranty information on our policy page.
Do i have to pay international taxes & duties?
fogglight cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
How secure is my personal information?
The fogglight adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.
Please contact us if you have any other questions and we will be happy to assist you.